Treating Clients Fairly | Wilson Organisation

Treating Clients Fairly

Our vision and values guide how we work with our clients, who are at the heart of our business. We have moulded our service to provide a top quality consultative approach to make sure every client gets exactly what they require, providing the very best service and advice possible.

As an organisation regulated by the Financial Conduct Authority (FCA) we have a very strong emphasis on compliance and take our responsibilities very seriously. This includes treating customers fairly – a requirement of the FCA in recent years, but a guiding principle of our business for over 100 years.

Comments, Compliments and Complaints

We welcome all feedback from our clients, and would love to hear about your experiences with us. So, if we’ve done something to impress you, let you down, or you simply have a suggestion, then please do let us know by emailing

Your feedback enables us to congratulate our individuals and teams on a job well done, focus on areas you feel we can improve and act quickly, professionally and efficiently to put things right if something goes wrong.

We take all complaints very seriously and a copy of our complaints procedure is available on request.  If you do make a complaint, we will acknowledge this in writing and inform you how we will handle it.

If we are unable to settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). Full details of the FOS can be found at


If you have a complaint and would prefer to write to us rather than email, then please address your correspondence to our Complaints Officer, The Wilson Organisation, Wilson House, 1 – 3 Waverley Street, Nottingham NG7 4HG


Over 100 years of innovation

  • 1914

    A successful launch! The Wilson Organisation was founded in Nottingham by Harold Wilson and became the first company in the East Midlands to offer a comprehensive insurance policy to the region’s fast-growing band of automobile drivers. Innovation from day one.

  • 1920s

    During the 1920’s, Wilsons developed its commercial insurance offering under the stewardship of Harold Wilson. Hopping forwards 80 years, Wilsons has developed a number of industry specialisms including a particular expertise in the food and drink sector. We created a unique insurance offering called “FoodProtect” and, through this service, have been able to deliver intelligence and cost-effective insurance programmes to a broad spread of leading food producers. The best thing since sliced bread? Maybe not, but we’re working on it.

  • 1949

    John Prow joined Harold Wilson in the business, marking the first generation of the Prow family’s involvement in The Wilson Organisation. Wilsons’ clients included leading Nottingham firm Boots The Chemist plus a number of operators in the burgeoning railway sector. With post-war regeneration beginning apace, the firm’s fledgling construction expertise quickly developed into one of our leading offerings and this continues through to the present day, with clients including national and regional builders, developers, contractors, sub-contractors and architects.

  • 1960s

    The 1960s were the start of a new era for The Wilson Organisation. Harold Wilson and John Prow died on the same day in 1963, Harold of illness and John in a car crash. This left John’s son, John J Prow, to run the growing business at the age of 27. Under his youthful direction, Wilsons benefited from a new energy and direction. John J Prow, who had joined in 1960 in a new business role, led the move into our current premises at Wilson House in 1964 and then launched the financial services division in the following year.

  • 1990s

    The late 1990s heralded the start of the third generation of the Prow family’s involvement in the business. Managing Director Charlotte Prow joined in 1998, to be followed by the firm’s Chief Executive, Annabel Prow, in 2002. Product and service innovation continued apace with the launch of a corporate finance specialism in 1997, which continues to deliver valuable cost-savings and insights to the region’s dealmakers.

  • 2000s

    Now century on from the launch of The Wilson Organisation in 1914, the company continues to encourage innovation and reward good ideas. Within the financial services team, 2008 marked the launch of “Flex”, a powerful employee benefit programme and the development of “WRAP”, an investment tool with a unique level of investor control and transparency. Meanwhile, our insurance advisers worked quickly to bring to market a specialist insurance policy for insolvency practitioners.

  • 2010s

    2010 saw the launch of the Midlands Family Business Awards by Wilsons, the UK’s only independent not-for-profit Awards for family businesses. Now in their fifth year, the Awards have raised almost £20,000 for charities supporting families and young people. In 2014 we are celebrating Wilsons’ centenary, a significant milestone in Wilsons’ history.

Registered Office:
Wilson House, 1/3 Waverley Street, Nottingham, NG7 4HG

Registered in England Number 862690 - Members of British Insurance Brokers Association

Harold Wilson (Insurances) Ltd. and Harold Wilson Financial Services Ltd. are authorised and regulated by the FCA (Financial Conduct Authority)