Our vision and values guide how we work with our clients, who are at the heart of our business. We have moulded our service to provide a top quality consultative approach to make sure every client gets exactly what they require, providing the very best service and advice possible.
As an organisation regulated by the Financial Conduct Authority (FCA) we have a very strong emphasis on compliance and take our responsibilities very seriously. This includes treating customers fairly – a requirement of the FCA in recent years, but a guiding principle of our business for over 100 years.
Comments, Compliments and Complaints
We welcome all feedback from our clients, and would love to hear about your experiences with us. So, if we’ve done something to impress you, let you down, or you simply have a suggestion, then please do let us know by emailing firstname.lastname@example.org
Your feedback enables us to congratulate our individuals and teams on a job well done, focus on areas you feel we can improve and act quickly, professionally and efficiently to put things right if something goes wrong.
We take all complaints very seriously and a copy of our complaints procedure is available on request. If you do make a complaint, we will acknowledge this in writing and inform you how we will handle it.
If we are unable to settle your complaint with us, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). Full details of the FOS can be found at www.financial-ombudsman.org.uk
If you have a complaint and would prefer to write to us rather than email, then please address your correspondence to our Complaints Officer, The Wilson Organisation, Wilson House, 1 – 3 Waverley Street, Nottingham NG7 4HG