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The Midlands Family Business Awards returns!

 

Created in 2010 by Annabel and Charlotte, and still organised by Wilsons, the Awards remain the UK’s only independent, not-for-profit annual Awards for family businesses.

Returning after a three year break due to the pandemic, the Awards is now entering its second decade, we are looking forward to celebrating and recognising the success, achievements and innovations of the region’s family run and owned businesses once again.

With 10 categories to choose from, there are accolades suitable for businesses of all sizes, across all sectors and we look forward to receiving entries from the businesses we have met over the first 10 years, and introducing new family businesses to the Awards too.

Move Against Cancer is the chosen charity that the awards will be supporting this year, with all profits from the awards evening donated.

The black-tie awards ceremony is being held on 29 June and will be a summer event held at the stunning Kelham Hall near Newark.

Wilsons’ MD and Awards co-founder, Charlotte Perkins, said: “Myself and my sister Annabel are so pleased to be bringing back the Midlands Family Business Awards, after a three year break. It’s fantastic to have our current Family Business of the Year, The Wilkins Group, as our headline sponsor. Thanks to Justin and the Wilkins family, we’ll see them hand over the crown to their successor, which will be a very special moment to start our second Awards decade.

“We have taken the opportunity to mix things up a bit. We have always held the Awards Ceremony and Dinner in November, but decided that a summer event would give us the perfect opportunity to have our celebration in summer-style.

“Putting your family business forward for an award can reap a host of benefits and rewards beyond the trophy and title so I encourage as many as possible to get involved and submit an application.

“There are so many family businesses that are having a remarkable impact on the Midlands region and beyond, and we can’t wait to see what brilliant work they’ve been doing. I wish all the businesses who enter the very best of luck!”

For more information and to enter, visit www.familybusinessawards.co.uk

 

 

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We’ve won the Feefo Gold Trusted Service Award – again!

We’re incredibly proud of our team for maintaining the highest levels of service to our clients, winning the Trusted Service Award for a second year.

The Award is an independent seal of excellence that recognises businesses for delivering exceptional experiences. This is a true reflection of our committment to service excellence as it’s based purely on feedback from real, verified customers.

A huge thanks to all our clients that took the time to provide their feedback to Feefo in 2022, we really appreciate it!

Feefo Trusted Service Awards recognise businesses that have collected at least 50 reviews between January 1st 2021 and December 31st 2022, with a Feefo service rating of between 4.5 and 4.9.

If you’d like to check out our reviews, just access our Feefo Review Page

 

 

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Are you prepared for power outages?

The UK has one of the most reliable power networks in the world.  However, reduced gas supplies this winter could result in power  outages with very little notice – if any.

To help your clients prepare for this, we’ve here are a few practical steps that can be taken.

Power outages or planned blackouts this winter could have a range of impacts, including:

  • Immediate impact on trading and manufacturing
  • Increased safety risks to staff, customers and visitors
  • Potential damage to equipment or processes from uncontrolled shutdown
  • Disruption to telephony & IT infrastructure with potential loss of data
  • Reduced client support impacting revenue
  • Impact on fire and security protection systems
  • Increased crime

General Considerations

To plan effectively for this potential disruption you should consider the following:

  • Check published information about expected rolling blackouts in your area
  • Consider changing operational or opening hours to reduce the impact
  • Review, document and communicate your emergency plans and procedures and provide relevant training to managers and key individuals
  • Document individual roles and responsibilities in advance and communicate these to ensure emergency plans can be invoked quickly
  • Review and update business continuity and emergency response plans to cater for electricity supply outage
  • Pre-plan and document the following
    • Safe close down and start up procedures for equipment and processes
    • Safe exit from site for staff, visitors and customers
  • Review risks associated with slips, trips and falls which might be  increased due to reduced lighting when staff and members of the public are present on site
  • Consider if there are any  increased risks that need to be adequately controlled from liquid spillage due to shutdown, or the use of unfamiliar traffic routes that are not normally used
  • Complete risk assessments for keyholders attending the premises during a total power outage, as street lighting will not be operating

Planned preventative maintenance
Correct scheduled maintenance and testing of services and equipment in accordance with Original Equipment Manufacturers (OEM)  recommendations or best practice will help to ensure resilience, safe shutdown/start up and safety.

Review and ensure maintenance is up to date for essential equipment, which includes, but is not limited to, the following:

  • Passenger lifts – including emergency lowering facility where applicable
  • Emergency diesel generators – including annual load bank test
  • Uninterrupted Power Supply (UPS)
  • Process equipment – including automatic switch-over to backup supply
  • Emergency Lighting
  • Utilities – electrical installations, boilers, refrigeration plant
  • Solid fuel boilers, wood burners, open fires including chimneys
  • Sprinkler systems including pumps
  • Intruder Alarms
  • Automatic Fire Alarms

Emergency temporary electrical supply

Fuel tanks for emergency generators should be kept topped up. Where a generator is not provided, consider hiring a temporary generator and providing a permanent or semi-permanent connection point and hardstanding to quickly provide a temporary supply for critical use.  Consider installing a UPS for critical equipment or IT to facilitate controlled safe shutdown.

Risk assessments should be undertaken for temporary generators or additional fuel brought on site, to ensure this is undertaken safely. Ensure procedures and training are in place to close down equipment or back up data prior to power outage and before any emergency generator or UPS system expires.

Critical or vulnerable equipment

Review, plan and document the safe and controlled shutdown   procedures for equipment, including the following:

  • Passenger Lifts – stop use in advance of planned power cut
  • Cold stores, freezers and refrigerators – minimise opening, and consider setting a lower temperature 12 hours in advance of a planned power cut
  • Ensure plant and equipment safe shut-down and restart sequences are documented and employees are trained in any monitoring or
    manual intervention requirements for processes, boilers or fired equipment (kilns, ovens, steam generators, reactors etc )
  • Switch off equipment and, where possible, disconnect to
    protect against a power surge on resumption of the electricity supply
  • Leave at least one light switched on to show when power has been
    restored
  • Consider how you manage the use of electric vehicles which cannot
    be charged during outages

IT & communications

Consider how you communicate across your
business when IT networks and mobile networks
may be affected

  • Computers and file servers – review data back-up requirements
  • Review data storage suppliers, including any that are cloud-based, to understand the impact on their service and their plans for resumption of service
  • Mobile telephone networks and landlines may be impacted during power outages
  • To increase resilience for key personnel, consider multi-network
    provider sims for mobile phones
  • Keep all mobile phones fully charged when mains power is available
  • Use power banks to keep mobile phones charged for longer
  • Have a battery powered radio and fresh supply of batteries to obtain ongoing information from local radio stations

Lighting

Ensure emergency lighting systems are functioning correctly
and consider time taken for batteries to fully recharge on power resumption

  • Provide battery powered lanterns and torches with a supply of fresh batteries
  • Candles should be avoided due to the fire hazards they pose

Heating

Electrical power outages will impact heating even if the primary boilers are Mains Gas, Oil or LPG, as pumps or fans will be electrically driven

  • Use of temporary or portable heating should be subject to a risk assessment prior to use This should also consider safe storage of any additional fuel brought to site
  • Before using solid fuel fires, ensure chimneys are cleaned by an approved chimney sweep – make sure you use a fireguard to protect against flying sparks and hot embers and keep combustibles clear of solid fuel fires
  • Battery powered Carbon Monoxide detectors should be installed in rooms where combustion heaters or solid fuel fires or wood burners are used

Fire and security equipment

  • Fire and Intruder alarms – check the intended duration of supply with your service provider – this will be impacted by the age of the battery and may mean they need to be replaced
    • Intruder alarms should provide 12 hours battery life
    • Fire alarms should provide 24 hours battery life
  • Where offsite signalling is provided to intruder or fire alarms, contact your service provider to determine if this will still function, and for what duration, as these will vary considerably
  • Access Control – consider security implications as these may fail while open, leaving areas unsecured, enabling unauthorised access
  • Review the impact on other mains powered security related devices such as external lighting and CCTV Consider on-site security guard presence during prolonged power outage
  • Sprinkler system pumps – ensure where diesel back up pumps are provided that these are in working order with functioning battery start facility and full fuel tanks
    • Where the sprinkler installations only have electric pumps, these will not operate during power outages, so you should review the required additional measures detailed on the sprinkler test card
    • If possible, increase reserve stocks of diesel and update your fire risk assessments beforehand to ensure these are stored safely

Slips, trips, falls

  • Are employees using entrances/ exits they do not normally use, and does this present any risk that need to be considered?
  • How will you manage if there is reduced, or no, lighting whilst they are still employees and members of the public on site?
  • Make sure consideration is given to external and yard areas as well as internal areas
  • Consider areas of the premises that may be prohibited to staff during power outages – this could be yards & compounds, areas where machinery is located, areas where materials are stored on floors
  • Is there an increased risk of liquid/ spillages being present on the floor causing increased risk of slips due to plant and equipment shut down during outages – how should this be managed?

This is just general guidance and we ap[preciate every business is different, each with its own challenges and unique risks, so you need to devise a Power Outage Plan that works for you.

If you need any help or advice from your Account Executive or Insurer, just get in touch.

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Season’s Greetings!

Season’s Greetings to all our clients, contacts, friends and their families

Our offices will close for Christmas at 5.15pm on Thursday 22 December 2022, opening again at 9am on Wednesday 28 December. We will then be close at 5.15pm on Friday 30 December for the new year and return to business as usual at 9am on Tuesday 3 January 2023.

As usual our Account Executives are available 24/7. Should you experience an emergency over the festive period, simply email or call your Account Executive on their mobile. The [email protected] email account will also be monitored over the holidays.

We’d like to thank you for your support during 2022 and wish you, and your family, health and happiness over the festive period.

We look forward to working with you in 2023!

Very best wishes

The Wilsons Team

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The Rising Cost of Cyber

The Rising Cost of Cyber

12 August 2022

Only 43% of UK businesses have an insurance policy in place that protects them against cyber risks – shockingly only a tiny fraction (5%) of these have specific cyber policies catered to their needs.


The modern risks businesses need to protect against now, such as cyber, wouldn’t even have been considered by most businesses 20 years ago, yet over the last few years the products available have become quite sophisticated and more of our clients now consider this a vital part of their insurance programme. Cyber packages now can include threat warning intelligence, forensics, post-breach communications and data recovery.

The lockdown in March 2020 in response to the Covid-19 pandemic challenged businesses with the need for their office staff to work from home, but it also brought new opportunities for cyber criminals.  The Cyber Security Breaches Survey is an influential research study for UK cyber resilience, their report details 39% of businesses suffering a cyber attack in 2021. More than half or those believed their exposure was heightened due to home working arrangements.

Ransomware and phishing attacks also increased during the pandemic with cyber criminals using this as a hook, and attacks are still on the rise. Ransomware was ranked as the top cyber exposure of concern in 2022 in the Allianz Risk Barometer. And just when we thought we were through the pandemic, Russia’s attack on Ukraine brought additional cyber concerns.

Cyber incidents can have a devastating impact on businesses, and few have the in-house resources to deal with an attack or breach. The disruption to day-to-day operations can be catastrophic, when combined with financial loss, reputational damage and fines some businesses may not even survive an attack.

But the insurance market is responding with more sophisticated offerings not only to protect businesses, but to deploy the resources required to get them back to business as usual too. As the cyber landscape continually evolves, so does the insurance offering. However, cyber insurers are seeing more claims as the number of incidents rise, along with the take-up of cyber insurance and this is having an impact on both premiums and availability. The recent surge in ransomware claims has driven up cyber insurance pricing by up to 92%.

Insurers are now more cautious about the risks they take – if your cyber security is poor and you are at a greater risk of attack, you may find it financially prohibitive to obtain cyber cover, or you may not find an insurer willing to take your risk. Insurers need to be assured that you are taking appropriate steps to protect yourself against cyber threats with Virtual Private Network (VPN) and multi-factor authentication (MFA) now a standard requirement.

To chat about how Cyber Insurance can help your business, contact Charlotte Perkins at [email protected], 0115 942 0111 or connect with Charlotte on LinkedIn

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Insuring the Intangible

Insuring the Intangible

4 August 2022

 

For over 100 years we have insured material assets such as cargo and property but as the world changes, so do the risks and insurance has evolved as much as the world we live in.

When Harold Wilson insured chemist Jesse Boot’s first Rolls Royce, car insurance was pretty cutting edge – little did he know we’d still be at the forefront of emerging risks a century later.

We work with many corporate clients and even social influencers where their brand, intellectual property and data is far more valuable to them than tangible assets. No longer do companies measure their value purely in tangible assets, such as property, equipment and stock.

For some businesses the value of their intangible assets such as brand, reputation, intellectual property and data has overtaken the value of their physical assets. Certain reports show intangible assets accounting for 90% of portfolios amongst Standard & Poor’s 500 companies, compared to just 17% in 1975.

The digital revolution is a major factor in this shift, especially over the last two years as so many businesses moved their operations online during the pandemic. This may well have been part of their future plans, but the necessity of lockdown accelerated this move. Not only were these businesses able to respond to the needs of their UK customers during lockdown and expand their existing customer base, but it provided the opportunity to expand their businesses internationally.

However, moving a business online and the necessity of home working not only brought opportunity, but increased threat due to network vulnerabilities and the rise in cyber attacks, ransomware and phishing attempts. Many businesses that moved swiftly to take their businesses online simply didn’t have the technical skills or time to access the specialist support required to minimise their vulnerabilities or have the specific cyber cover to respond should they suffer a breach. These risks included the threat to their intangible assets such as reputation and brand.

Some businesses that have historically operated on a traditional business model may not even consider the value of their intangible assets such as brand, intellectual property and data – and in that case they certainly won’t have estimated the cost of replacing or redeveloping these assets.

Even for businesses that acknowledge these intangible assets, establishing their actual value can be a challenge too. If a business has bought an asset it’s simple, but something that’s been built and developed by your business over time is very different – and that value will change over time too.

As a broker we have experience of helping businesses review their insurance programme to ensure they have in place the insurance solutions that work for their unique business, which may have changes significantly over the last few years. We not only guide them through the design of their insurance programme to identify their tangible risks, but the intangible too such as protection against associated legal costs, loss of brand equity and the theft of intellectual property. And then we explain it all to you in plain English, so you know exactly what’s covered.

If you haven’t arranged a review of your insurance programme, now is the time. Contact Charlotte Perkins at [email protected], 0115 942 0111 or connect with Charlotte on LinkedIn

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Global Risks – The Digital Pandemic

Allianz Risk Barometer, the annual corporate risk survey conducted among Allianz customers, brokers and industry trade organisations incorporates the views of 2,650 respondents from the UK and across the globe.


The Top 3 UK Concerns

The 2022 report highlighting the most important business risks for the next 12 months and beyond, established that Cyber was the new top concern for businesses in the UK and across the globe, with over 50% of UK respondents stating this as their most concerning risk.

Understandably, Covid-19 continues to cast its shadow particularly as the cyber risk is heightened by companies’ growing reliance on technology and the shift to remote and flexible working. This only increases the risks businesses face, in addition to the usual ransomware and other cyber-attacks that continue to disrupt businesses.

Business Interruption (BI) has dropped from the top spot to second place in the rankings this year, despite a year of unprecedented global supply chain disruption – only the third time in the 11-year history of the Allianz Risk Barometer that it is not ranked top. However, Despite the ongoing repercussions of Covid-19, the most feared cause of BI in this year’s survey is cyber!

Surprisingly Climate Change was the third ranking concern for respondents in the UK and received its highest ever ranking of 6th on the global rankings.

Cyber

The top cyber exposure of concern was Ransomware, just ahead of data breaches. Ransomware remains big business for cyber criminals, with the commercialisation of cyber crime making it easier for criminals to exploit vulnerabilities on a massive scale. Now those criminals with very little technical knowledge can carry out ransomware attacks for as little as a $40 per month subscription, using cryptocurrency to help evade detection.

Another change in the way these criminals operate is the use of ‘double extortion’ tactics, combining the initial encryption of data with a threat to release sensitive or personal data. Encryption or deletion of backups, making restoration and recovery more difficult or even impossible is another disturbing and growing trend. This is only overshadowed by the recent alarming incidents where attackers harass employees to gain access to systems, as well as going directly to company senior executives to demand ransoms.

Cyber claims increased significantly over the past few years and remain at elevated levels, both in terms of claim numbers and claim payments. Ransomware tops the claims list too, with the number of claims received in the first half of 2021 higher than the total number for the whole of 2019. Extortion demands have more than doubled and BI losses have escalated as larger businesses and their supply chains are targeted.

It is important to remember that the rise in claims will be impacted by the number of businesses that now have cyber insurance, which has also risen significantly as businesses acknowledge their increased vulnerability – remote working, disruption to digital supply chains and cloud platforms ranked third and fourth as cyber risks of concern.

For those businesses that have yet to include Cyber Insurance as part of their programme, the cyber risk landscape has changed and insurer focus has turned to effective cyber risk management. Each proposal form is now assessed with insurers looking for proactive technology controls such as endpoint protection and multi-factor authentication in addition to regular backups, training, business continuity and crisis response plans. Cyber Insurance is now seen as part of a holistic approach to building cyber security resilience, combining with technology, training, monitoring and response testing. If cyber insurance is to be sustainable, this is the way forward.

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Business Interruption

Business interruption ranks as the second most concerning risk, not just in the UK but globally, which comes as no surprise following a year of unprecedented global supply chain disruption following a pandemic and an increase in cyber-attacks.

Whether it’s a cyber-attack, a flood or fire affecting a critical business location or supplier, business interruption events can have a very costly and lengthy impact extending well beyond the organisation to suffer the incident and impact the entire supply chain. It may not be your organisation that’s directly impacted, but it may prevent you from being able to produce your products or deliver your services.

There are multiple triggers for BI and in recent years cyber and pandemic have risen to the fore – as mentioned previously the most feared cause of BI this year is cyber. However, it would be foolish to underestimate traditional causes of businesses interruption such as fire or flood. There’s little you can do to mitigate the risk of supply chain disruption, but like cyber you can manage some of the risk of traditional BI triggers and put in place prevention measures and resilience plans.

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Climate Change

It was surprising to see climate change leap up the rankings to third place for the UK, climbing to 6th in the global rankings. However, this has been a recurring news item over the last year or so and the increasing pressure on businesses to act on climate change has increased noticeably.

In the UK there is a growing focus on net-zero and the government landmark Net Zero Strategy launched in October 2021, at the time the Allianz Risk Barometer survey was conducted, which may have had an impact on the ranking as it was at the forefront of respondent’s minds. The Net Zero Strategy sets out the policies and proposals for decarbonising all sectors of the UK economy to meet our net zero target by 2050. The devolved administrations also committed to the Net Zero target as recommended by the Climate Change Committee.

The risks to businesses from climate change are also having an impact on Business Interruption, particularly in relation to damage and closures following extreme weather events. We have seen multiple ‘danger to life’ warnings issued for flooding in February across the Midlands, with devastation to businesses that had barely recovered from previous floods. This also has an impact on brand and reputation, alongside supply chain issues, that can have a long term impact even when the flooding has subsides and the business reopens.

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So, what can you do?

The Allianz Risk Barometer has highlighted the current issues keeping business owners awake at night, both in the UK and across the globe. But the old saying ‘only worry about things you can control’ springs to mind – you can’t stop cyber attacks, container ships blocking the Suez Canal or flooding, but you can manage the risk to your business and put in place the insurance cover to protect you should the worst happen.

Identify the biggest risks to your own business, determine what you can control and create a plan to implement any changes you need to make to improve your resilience. If it’s within your control, tackle it, if not then insure against it.

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Architects Registration Board – PI Consultation

Architects Registration Board – Consultation on draft guidance for Professional Indemnity Insurance

18 May 2022

For some time we have been highlighting the challenging Professional Indemnity market. This time last year the RICS changed the rules for surveyors, making it even more of a headache to secure the cover they required.

We are pleased to see the Architects Registration Board (ARB) is looking at how it can adjust its demands on architects’ indemnity insurance cover, publishing new draft guidance on the insurance requirements expected of architects to remain compliant with its code of conduct.

Acknowledging the challenges of the global PI market, the ARB said it had become ‘increasingly apparent’ that, for some architects, the ‘changes in the insurance market outside their control means that meeting the existing guidance may no longer be possible’.

Anyone within the sector will be all too aware that PI premiums have soared, in some cases the renewal premium costing three times that of the previous year. As if that wasn’t enough of a challenge, the numbers of policy exclusions imposed by insurers has skyrocketed too, particularly in respect of cladding, fire safety and even basements.

With no way to resolve or even influence the issues with the global PI market experienced by its own sector and indeed others, it acknowledged that it could bring in changes that were ‘proportionate and risk based’ to support architects through the hardened market. They stated ‘We can’t set requirements architects simply cannot achieve’.

The Architects Code of Conduct sets out the PI requirements for architects, underpinned by ARB guidance which explains how compliance can be achieved. The revisions the ARB propose went out to public consultation on 16 May, these include no longer making it a matter of misconduct if an architect cannot acquire retrospective insurance to cover historic liabilities due to new exclusions applied to their policy by their insurer.

Coverage for certain types of claims, including cladding and fire safety, could now be held on an aggregate basis (rather than an each and every claim basis) and limited to covering direct losses. However, the draft guidance adds that no architect should accept a minimum level of cover below £250,000 for each and every claim and reaffirms that architects should have adequate insurance before undertaking any new work.

ARB chair Alan Kershaw said: ‘PII provides crucial protection to architects, their clients, and the people who use their buildings. ARB has to balance the need for public protection with the availability of insurance. We can’t set requirements that, however well-intentioned, architects simply cannot achieve. He added: ‘The updates to our guidance on PII are intended to clarify how architects are expected to deal with professional indemnity insurance at this difficult time, while still protecting clients and future users of the buildings they design. We now want to hear from architects, insurers and the groups that represent consumer interests.’

The draft guidance was produced following research and engagement with the insurance market and professional bodies and is now in public consultation before it is finalised and comes into force later this year.

To read more about ARB’s proposals and take part in the consultation, use the following link:

https://arb.citizenspace.com/standards/pii-consultation/

We’re here to help

We welcome this proposal from the ARB that will certainly help us and our clients. The proposed changes make our role as broker even more important, as our knowledge and understanding enable us to fully support to our architect clients with their PI cover and associated costs.

If you need help, just get in touch with Charlotte Perkins.

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Support for Ukraine – Insurance update

Support for Ukraine

17 March 2022

Like us, we know our clients want to help and support the people of Ukraine. The insurers we work with are doing the same, allowing flexibility within their policies to avoid unnecessary barriers that may stop or delay help reaching the innocent victims of this unfolding humanitarian crisis.

Every insurer and policy type are different so you will need to check with your broker or specific insurer to see how this may impact you – and ensure you’re still properly covered.

Home Insurance

Now the government has announced the ‘Homes for Ukraine’ scheme to welcome those fleeing the conflict to the UK; some of our private clients and property owners will be temporarily welcoming Ukrainian refugees into their homes as guests. Insurers want to support this generosity and in many cases they don’t need to be notified but you must check. Contact your broker or access the information available on the insurer website or their helplines.

Family – There has been much confusion over ‘family members’ in relation to Visa restrictions, but this term is also relevant to your policy. ‘Family’ is normally defined as those permanently living with the policyholder (and isn’t a lodger or paying guest). Many insurers are temporarily extending definition and will interpret Ukrainian refugees (either related or sponsored) as ‘Family members’ within the policy.

Sums Insured – Please ensure that the sum insured on your policy is adequate for the inclusion of your guests’ contents, including any individual high value items. They may only have been able to bring their most valuable and most precious items with them, so you certainly want to make sure they’re protected.

Other Property Types – Cover availability may change if it’s a second home, guest home or rental property so you MUST contact your broker or your insurer!

Private & Commercial Motor Insurance

Personal – If you are planning to use your private motor vehicle to transport goods around the UK to provide humanitarian aid, most insurers will support this. Many don’t need to be notified of this change in use, but some will, so please check your policy for any volunteering exclusions and give the insurer a call to clarify. The same is true if you are planning to deliver this humanitarian aid within Europe, even if this is within any standard ‘Free Circulation without Green Card’ cover you may have with your policy.

Commercial – Many insurers are extending their comprehensive insurance for businesses who wish to use their commercial vehicles for cross border journeys within the ‘Free Circulation without Green Card’ zone but you will need to check with your specific insurer.

Outside EEA – Whether it’s personal or commercial, please ensure you contact your insurer if you plan to drive outside of the European Economic Area to transport goods to provide humanitarian aid.

We’re here to help!

Please call or email us if there’s anything you are unsure about or if you need to adjust your policy. We are here to help you in your support of the people of Ukraine.

 

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Join our Financial Services Team!

Join the team – Financial Services Administrator

17 March 2022

 

We are expanding the team and are looking for a Financial Services Administrator to support our Advisers and Account Directors, working alongside our existing team.

You’ll be involved in meeting preparation, setting up client files, assist clients with enquiries, liaising with providers – and of course ensuring we comply with FCA regulations and the exemplary service standards our clients expect.

We are committed to delivering the highest quality of service to our clients, this is achieved by recruiting and developing amazing people.

If you are enthusiastic and hardworking, friendly and have great communication skills, you could be a fantastic fit for our FS team. In return we offer excellent training towards professional qualifications and a competitive benefits package.

If you think you’re the right person to join our team, we’d love to hear from you! Just email your CV to Annabel Jackson Prow, CEO of Wilsons, at [email protected]

PS We like the personal approach, so only get in touch if you want to join our team – no agencies please!