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Join our Claims Team!

We are seeking a Commercial Claims Handler to play a pivotal role in managing and facilitating the claims process for our commercial clients. You will be responsible for handling claims efficiently and professionally, ensuring a seamless experience for our clients while adhering to industry regulations and company policies.

If you are enthusiastic, hardworking and friendly you could be a fantastic fit for our team. We’d love to hear from you if you think you’re the right person to join our team. Get in touch and submit your CV to [email protected].

Key Responsibilities:

 Claims Processing

  • Receive and assess commercial insurance claims from clients.
  • Investigate claims, gathering relevant information and documentation.
  • Collaborate with clients, insurers, and third-party service providers to expedite the claims process.
  • Evaluate policy coverage and determine liability and settlement options.

Client Communication

  • Act as the main point of contact for clients throughout the claims process.
  • Provide clear and timely updates on the status of claims.
  • Address client inquiries and concerns with professionalism and empathy.
  • Ensure exceptional customer service to build and maintain strong client relationships.

Policy Knowledge

  • Stay updated on insurance policies and industry regulations relevant to commercial claims.
  • Interpret policy terms and conditions to accurately assess coverage.
  • Advise clients on the claims process, potential outcomes, and any required actions.

Documentation and Record Keeping

  • Maintain accurate and organised claim files.
  • Document all communication, decisions, and actions taken during the claims handling process.
  • Prepare and submit necessary documentation to insurers and regulatory bodies.


  • Work closely with internal teams, including underwriters and risk management, to facilitate efficient claims resolution.
  • Collaborate with external partners, such as loss adjusters and legal experts, to gather information and support claim investigations.


  • Ensure compliance with industry regulations, company policies, and ethical standards.
  • Stay informed about changes in insurance laws and regulations affecting claims handling.

Qualifications and Skills

Previous experience in commercial claims handling within the insurance industry.
Knowledge of commercial insurance policies and claim procedures.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Detail-oriented with a focus on accuracy in documentation.
Ability to handle multiple tasks and prioritize workload effectively.
Proficiency in Acturis software and MS Office.
Professional qualifications in insurance (e.g., CII) would be advantageous.


We will provide on the job training and any other training we identify you may require. We will discuss this with you when you join us and review your training needs regularly through our appraisal system.

Disabled Persons

If you become disabled the company will endeavour to allow you to continue in post within the physical constraints that may present themselves. If you are disabled on commencement of this post the company will have necessary support for you in place.


It is unlawful to discriminate against anyone under various acts of parliament. You will be expected to comply with these requirements.